Customer Service

Welcome to AtmosRX Online Customer Service. In order to better meet your needs for technical assistance, we offer a Product Assistance Form for you to fill out should you have any technical questions or queries regarding your Atmos product.

Please use the Online Product Assistance link above or contact us via email using the appropriate address below.

Contact Us Email

Discreet Shipping

AtmosRx® ships all of our orders discreetly, without mentioning vaporizers or vaping on any packaging or shipping labels.

If you do not want the name Atmos listed anywhere on your packaging, this can be made possible as well, simply check the discreet shipping box at checkout.

Shipping Information

AtmosRx® ships internationally. AtmosRx® is constantly monitoring the laws concerning shipments across borders concerning nicotine products. At this time these products can be only be shipped to U.S. Addresses. All non-nicotine products and our vaporizers can be shipped Nationwide as well as internationally.

All orders are usually shipped within 48 hours of order confirmation. UPS shipping is available in Priority Overnight, Standard Overnight, Express Saver, 2 Days and Ground. All shipping times are estimated. We cannot be held responsible for any delays that are not within our control. (weather, electricity, delivery delays by the carriers).

INTERNATIONAL SHIPPING
All International shipment fees, including but not limited to warranty items are the sole responsibility of the purchaser. All international shipments are subject to duties and fees when crossing borders.

Generally, Brokerage fees will be required and Customs may impose duties and taxes based on the value of the goods. The payment of duties and taxes are the responsibility of the purchaser/importer. Please be advised that these fees are normal and are often times applied to shipments that ship internationally. We currently do not offer shipping to APO/FPO/DPO Boxes.

If Priority MAIL is selected, we do NOT offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office. Guaranteed delivery is available on orders shipped via UPS. If you are concerned about the estimated delivery time or the possibility of missing packages, Please choose one of the options that we offer for UPS shipping.

Please be advised that if Priority Mail is chosen, due to significant layoffs, closures and other changes within the United States Postal Service, it may take longer than the estimated 5-7 business days to receive your package.

Order Status

Once your order has been processed & shipped, you will automatically receive an email with your tracking number enclosed. You can track your package by going to www.UPS.com or www.USPS.com and entering the tracking number you were provided with, to see your expected arrival date. It may take up to 24 hours for your tracking number to show any updated information.

Orders are usually shipped Monday through Friday. Please allow 24-48 business hours for processing & handling (including other expedited services). In most instances, all orders are usually shipped same-day. Orders processed through the weekend will be processed on Mondays of the following week. Shipments are not processed on weekends or national holidays.

If you have created an AtmosRx® account, you can check your order status by simply clicking on "Login" on our website.